Who this is for
Claims adjusters, SIU investigators, carriers, and independent adjusting firms working a caseload that generates more recorded material than anyone has time to write up.
How insurance transcription works
A recorded statement is frequently the most consequential document in a claim file. What the claimant said, in what order, and with what qualifications can decide coverage - which makes an approximate transcript worse than useless, because it reads as authoritative while being wrong in the places that matter.
We transcribe with AI and then verify against the audio, with specific attention to dates, dollar amounts, policy numbers, and any point where a claimant qualifies, hedges, or revises an answer. Those qualifications are exactly what a careless transcript smooths away, and they are often the substance of the claim.
Telephone statements deserve a particular mention. Narrowband phone audio is among the hardest material to transcribe accurately and is standard in claims work, which is precisely why these files go to a human reviewer rather than being released on model output.
Field notes dictated between site visits are handled the same way. Adjusters lose real hours writing up what they already described out loud once, and that is the work this replaces. Transcripts come back with speaker labels and optional timestamps so a specific passage can be cited precisely rather than paraphrased from memory.
Verbatim treatment matters more in claims work than in most transcription, and for a reason worth stating plainly. A cleaned transcript that tidies away hesitation, self-correction, and hedging has not improved readability - it has altered the evidence. When a claimant says "I think it was maybe around six, no, closer to seven", the sequence is the record. A transcript rendering that as "it was around seven" is a different document with different consequences, produced by a convention nobody chose deliberately.
Examinations under oath sit at a boundary worth understanding. An EUO is a contractual right under most policies rather than a court proceeding, so the certification requirements that govern depositions generally do not apply - but the transcript may still end up in litigation, where its accuracy becomes the contested question. That combination, no certification requirement plus high evidentiary stakes, is exactly where a carefully reviewed transcript does the most work and an unreviewed one creates the most exposure.
For files under active investigation, timestamps change what a transcript is for. Without them you have a document to read; with them you have an index into the recording, so a specific admission or inconsistency can be located and played rather than described. On a long recorded interview that difference is the difference between citing evidence and asserting it.
Challenges Facing Insurance Professionals
We understand the unique pain points in your industry
Hours spent writing up statements and field notes already recorded once
Automated transcripts that drop the qualification the claim turns on
Poor telephone audio producing unreliable transcripts
Policy numbers, dates, and dollar amounts transcribed wrong
No way to cite a precise passage without re-listening to the whole recording
How ScribeForms Solves These Problems
Purpose-built features for insurance workflows
Human review when you enable it before delivery
Verbatim treatment of qualifications, hedges, and corrections
Figures, dates, and policy references verified against the audio
Speaker identification for multi-party statements
Timestamps so a passage can be cited exactly
Same-day turnaround where a coverage decision is waiting
Insurance transcription questions
Can you transcribe recorded telephone statements?
Yes, and this is where human review earns its cost. Telephone audio is narrowband and frequently the hardest material there is to transcribe accurately, so these files are never released on automated output alone.
How quickly can a statement be turned around?
Same-day turnaround delivers within one business day at $3.50 per minute, 48-hour rush at $2.50, and 4-day standard at $1.75. Where a coverage decision is time-sensitive, same day is usually the right tier; where a statement is being filed rather than acted on immediately, it is money spent for nothing.
Do you preserve exactly how a claimant qualified an answer?
Yes, and you should ask any vendor this. A cleaned transcript that tidies away hesitation, self-correction, and hedging has changed the evidence, not just the readability. We transcribe verbatim by default for statement work for exactly that reason.
How do you handle policy numbers, dates, and dollar amounts?
Under human review against the audio, because these are the content automated transcription gets wrong most often. A model transcribing ordinary speech has grammar and context to constrain its guesses; a policy number has neither, so a wrong digit arrives looking exactly like a correct one. On a claim file those figures are load-bearing, which is why they are checked rather than trusted.
Can you handle high volumes during a catastrophe response?
Volume is not the constraint - turnaround tier is. Same-day delivery at $3.50 per minute is available per file, and orders are handled in parallel rather than queued behind each other. Where a surge means hundreds of statements at once, tell us the expected volume in advance so capacity is allocated rather than discovered.
Is our claims material used to train any model?
No. Your files are not used to train models, access to every file is logged, and material is encrypted in transit and at rest. Claims audio routinely contains personal, medical, and financial detail about third parties who never chose a vendor, which is the reason that answer needs to be unambiguous.
The regulatory information on this page is general background compiled from public primary sources, not legal or compliance advice. Requirements change and vary by jurisdiction and by court. Verify current rules with the relevant authority or your own counsel before relying on them.